The Case of the Disappearing News CommandSometimes, when you add the newsgroup reader command to the Outlook 2003 Go menu, the News command doesn't appear in the menu, and disappears from the Customize dialog box completely. I've been on this case for a while since it has affected several students in my Introduction to Outlook 2003 (opens new window) course. I gave people a solution, and it usually worked, but not always. Finally, the case is solved. Two different problems can cause the News command to disappear. That explains why the fix sometimes worked and sometimes didn't. The problem occurs because either:
How to Fix the ProblemSince there are two possible causes of the problem, there are two possible solutions. Fortunately for us, Microsoft has provided complete instructions for resolving them in a Knowledge Base article (opens new window). Follow the instructions in this article carefully and you too will solve the case of the missing News command.Return to the General Outlook Tips page.
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